The insurance market is the next area of our expertise. The solutions we provide are in accordance with the legal regulations as well as the internal requirements of Insurance Companies.
CasePro - workflow process management [matters]
The CasePro system allows to effectively manage the circulation of documents (e.g. orders, invoices, questionnaires, complaints, vacation leave applications, etc.) and handle various kinds of cases (e.g. payment order, hiring of an employeeand granting of rights to him, communicating of an emergency alert, carrying out of a marketing campaign, etc.) in companies and institutions.
CasePro is a BPM (Business Process Management) solution which ensures a fast and fully controlled circulation of information and tasks between employees out sine and inside the organization.
On the one hand, participants in the process receive tasks from system, which result from from the organization’s procedures, job duties and the currently handled cases and documents. On the other hand, administrator of the system manages workflow via a graphic tool for the modelling and parameterisation of data model, processes, forms and printouts. All the changes in the system are carried out by the administrator without programming.
Organizations’ employees, partners, or clients receive access to custom information via a Web browser according to given access rights. Every participant in the process can clearly see what stage his document/case is at and monitor completed workflow document history. They also have direct access to the data base of all processed documents and cases.
It’s easy to monitor the efficiency of employees or detect bottlenecks. The system checks if a given task has been performed on time, it can send reminders through e-mails, increase priority, inform the superior or redirect the task to another user.
CasePro easily integrates with external systems or applications. The integration can be implemented e.g. via the XML standard and WebServices, or dedicated adapters, e.g. for Microsoft Dynamics AX. The solution can effectively enhance and functionally expand the existing solutions, e.g. it can handle the process of circulation of any invoice in the company, and at the final stage save it in the accounting system, or it can handle requests submitted by employees and automatically update data in the HR system, designate substitutes, etc.
